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Coronavirus (COVID-19): Advice to Guests and FAQs

Last updated: 07/09/2020

If you have an upcoming break with us, please read the information below carefully. If you have any questions after reading the advice, please get in touch.

Saunton Beach Villas Good To Go Certification from Visit England

We’re delighted to announce that we have achieved the industry-standard ‘Good to Go’ certification from VisitEngland!
Acquiring the Industry Standard mark means that your business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

The advice below is based on the guidance we have received from the Government and industry bodies at the time of writing. Further guidance is being released regularly and the advice will be updated accordingly. We, therefore, ask you to check this guidance regularly before you travel to make sure you have the most up to date information.

FAQs

Will the Rule of 6 affect my booking?

On 9th September, the Government issued the new ‘Rule of 6’, which is enforceable in all private self-catering accommodation until further notice.

The new “Rule of 6” means that groups of up to 6 people can holiday together, no matter how many households make up that group of 6. Therefore, 4 berth and 6 berth bookings are unaffected, unless there is a 7th guest who is under 2 years of age – please contact us if this is the case.

If you have an 8 berth booked with us and your party only consists of your household or bubble, then great, come on down!

If you have an 8 berth Villa booked with us and your party consists of multiple households, please get in touch by emailing bookings@sauntonbeachvillas.co.uk

As always, Government advice is to socially distance from anyone not in your household/bubble and take particular care to maintain excellent hygiene – washing hands and surfaces – especially when using shared facilities like bathrooms wherever possible.

Can I cancel my booking?

Our standard terms and conditions and cancellation policy apply to all bookings. You can find that information here: https://www.sauntonbeachvillas.co.uk/booking-terms/

It is worth checking with your personal travel insurance provider to find out whether or not your reason for cancellation is covered by your policy.

Travel Insurance

As always, and especially given the current situation, we do advise booking full travel insurance for your trip, as far in advance as possible.

We do not sell travel insurance, nor do we take a commission when customers book insurance through third parties. If you are yet to book travel insurance for your trip, it is well worth shopping around; travel insurance providers are changing their policies daily, particularly in regards to Coronavirus cover. Providers that we are aware of who offer Coronavirus cover include: The Post Office, Southdowns, Coverwise, Cedar Tree and Coverforyou.com. Please do your own research.

Saunton Beach Enterprises are not responsible for any matters beyond our control, including Coronavirus matters. Please make sure that you are adequately covered for your trip.

What if I need to cancel my booking because I need to self-isolate or have Coronavirus?

If you have been told to self-isolate, have tested positive, or you or one of your household/bubble are displaying Coronavirus symptoms, you must self-isolate and not travel to site.

You will need to check with your insurance provider to find out whether or not you would be covered for cancellations due to Coronavirus.

What if I develop Coronavirus symptoms or get told I must self-isolate whilst I’m staying on site?

In this situation, you must inform us straight away if you or any of your party has symptoms. You are expected to return to your own home immediately to self isolate. If you are unable to return home safely, please inform us and then call 111 for advice. If you do need to remain in the property to self-isolate, we will charge for your extended stay, extra cleaning, and any extra additional costs incurred by your stay. Your personal travel insurance may cover these costs – please check your policy wording.

If you need to cut your stay short, we are unable to refund the part of your stay that you have been unable to fulfil. You may be able to claim on your own travel insurance.

What happens in the case of local lockdowns?

More information about holidays and local lockdowns can be found here.

2021 Bookings

2021 is now filling up very quickly due to the fact that breaks cancelled as a result of our forced closure between March and July have been moved to 2021. With this in mind, if you have a particular date or Villa for which you have a preference, we would recommend that you book sooner rather than later to avoid disappointment. Breaks booked more than 8 weeks in advance can be secured with a 25% deposit.

Advice to Guests

Reopening Safely

We can’t wait to start welcoming you all back to Saunton Beach Villas. The site has been far too quiet without you all, and we’re sure that you’re all eager to come back to the beach! However, as we are all too aware, Covid-19 is still very much with us and therefore we must work together to keep you, our staff, and the general public safe.

We are committed to ensuring that our site is compliant with the latest health and safety guidelines and as such, we have implemented a more stringent cleaning routine for each changeover. We have also made some changes to the check-in and check-out process so that social distancing can be maintained and contact is minimised.

Below we have outlined the changes we have made on site, including new advice for check-in and check-out. Please make sure you read these thoroughly before visiting our site and if you have any questions, please don’t hesitate to contact 01271 890052, bookings@sauntonbeachvillas.co.uk, or drop us a message on Facebook.

Check-in

Check-in is now done remotely – there is no need for you to come to Reception when you arrive. A sanitised key will be left in your Villa’s key safe (which will also be sanitised) from 4pm. A key code will be sent to you via email by 4pm on the day of your arrival.

Whilst we usually do our best to let guests check in early to their Villa if it is ready, check-in is now strictly from 4pm onwards, for everybody. This ensures that our housekeeping and maintenance teams have ample time to thoroughly clean and check every Villa before allowing new guests to enter the property.

Check-out

Check-out is by 10am. Prior to check-out, we politely ask that you strip the beds and place bed and pillow covers (NOT mattress protectors or pillow protectors), hand towels and bath mats in the laundry bags provided. Please leave the tea towels and oven gloves on the kitchen table. Before leaving your Villa, you must leave all windows and internal doors open to air out your Villa, ready for the Housekeeping staff to enter.

When you are ready to leave, we ask that you lock your Villa and place the keys back in the key safe and lock it. Please ensure that you are not late checking out (check-out is 10am) – it is very important that our housekeeping team have enough time to clean your Villa before the next check in.

Cleaning

In response to Covid-19, we have been mindful to implement new cleaning regimes to reassure our guests and minimise the risk of transmission. We are monitoring guidance from the government and following industry guidance.

We have briefed our Housekeeping team in protective measures and enhanced our cleaning routines. Our cleaning regime includes: disinfecting with specialised products, enhanced hygiene, and social distancing best practice.

What to expect in your Villa

General advice for guests

We urge all guests to continue to practice good hand hygiene and respect social distancing whilst on site and in all contacts off site.

It is also advised that you avoid touching your eyes, nose and mouth, practice respiratory hygiene and to heed the advice to stay home and seek medical attention if you have symptoms consistent with the disease.

It has been recommended by the government that guests bring soap, hand gel, gloves, extra toilet roll, disinfectant, and hand sanitiser with them – just to be on the safe side.

To protect others, if you have any of the following symptoms, please stay home and do not travel to our site:

If you are experiencing any of the above, please stay home, self-isolate and get a test. Learn more on the NHS website.

Protecting yourself and others on the beach

Please continue to practice social distancing on the beach and in all public spaces. The beach is over 3 miles long, so there is ample room for everyone to enjoy their own space! You will notice some changes on site; such as a one way system on the slipway and increased signage. Please adhere to the guidance given and be mindful of fellow beach users.

Please also take extra care whilst exercising your dog on the beach by ensuring that your dog doesn’t mix with people from outside of your group and cause unnecessary contact, or threaten the social distancing rules.

Falling ill on site

If you develop coronavirus symptoms whilst on site, you must let us know immediately by phone or email, please do not come to Reception. You must return home, self-isolate and book a test. Learn more on the NHS website.

On Site Facilities

Beach Shop

Saunton Beach Shop is open to the public daily from 9am – 9pm (weather dependent). The shop stocks a wide variety of beach goods as well as basic food and drink, alcohol, and tobacco. COVID compliant systems are in place and staff continue to monitor the premises to ensure that customers and staff are safe. 

Please note that we do not operate any of the following facilities and therefore it is worth checking with them directly for the most up to date advice.

Saunton Break Cafe

Saunton Break is open for delicious takeaway food and drink but the indoor cafe remains closed at the time of writing. They are open from 10am – 4pm daily and are serving from their hatch, one customer at a time. There is a one way system in place to ensure everyone’s safety. Their menu has been reduced to speed up service, but the fantastic menu still includes hot & cold drinks, ice creams, pasties, sausage rolls, sandwiches and sweet treats. Please see their Facebook page for updates: https://www.facebook.com/sauntonbreak/

Beachside Grill

Beachside Grill will be opening on 4th July. Please call ahead to book a table. More information can be found on their website https://www.beachsidegrill.co.uk/

Walking on Waves

Walking on Waves is offering private surfing and SUP lessons. Please contact them directly to book https://www.facebook.com/WalkingOnWavesSurfSchool/ https://walking-on-waves.com/

Surf Saunton

Surf Saunton is now open for private group lessons of up to 5 surfers. Please contact them directly to book https://www.facebook.com/SurfSauntonSurfSchool/ https://www.surf-saunton.co.uk/

Beach Huts

Beach Huts and deckchairs are available for hire seasonally, please contact Jules on the following number for booking information: – 07813 506899

Saunton Surf Hire

Saunton Surf Hire is open for Click & Collect orders only. Please see their website for the latest updates: https://www.sauntonsurfhire.com/

Local Shops and Amenities

Whilst many local supermarkets are open, please bring supplies with you, where possible, to reduce reliance on and congestion in local shops. As is the case across the country, supermarket delivery slots are very hard to come by, so please keep this in mind if you usually have your shopping delivered to site.

Many of our wonderful local restaurants and cafes are now operating takeaway services. Please contact them directly for more information and be aware that you will most likely need to pre-order. Please click here to view the full list

Contacting us

If you have questions or need to get in touch, you can call us on 01271 890052 or email bookings@sauntonbeachvillas.co.uk. We are still very much here to help, but are asking all guests on site to call or email us in the first instance.

Throughout your stay, Reception will still be open (Monday – Friday, 9am – 5pm) and we look forward to seeing you! We ask that only one member of each party comes into the office. There is a hand sanitiser dispenser by the door and a sneeze screen has been installed to keep everyone safe.

In your Villa you will find a ‘Villa Guide’ in which you’ll find a mobile number to call in case of emergencies.

Reserve your holiday for memories of a fantastic beach escape