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Coronavirus Statement

Coronavirus (COVID-19): Saunton Beach Villas Update and your FAQs

Last updated: 30th March 2020, 14.44

On 22nd March 2020, Saunton Beach Villas took the decision to temporarily close until 19th April 2020. Pending advice from the Government we currently hope to reopen for guests checking in on Monday 20th April 2020.

As we continue to monitor government guidelines and heed advice from our local council; should the site closure remain in place over your planned holiday dates, we will be in touch with as much notice as possible. 

We will continue to amend this page regularly to keep you updated.

 

Bookings for stays between 22nd March – 19th April

Bookings made without our 3% cancellation policy

We will transfer the funds from your booking to another date of your choosing within 2020 or 2021. 

Alternatively, if you have another holiday booked with us at a later date for which you haven’t yet paid the balance, your funds may be used towards this. We will waive any administration costs associated with rebooking your holiday.

If the cost of the new break is higher than your current booking, you will be liable to make up the difference. Unfortunately, we cannot refund the difference if the cost of your chosen break is less than money on your account. 

We are unable to offer refunds but you may be able to claim on your own personal travel insurance.

Bookings made with our 3% cancellation policy

We will transfer the funds from your booking to another date of your choosing within 2020 or 2021. 

Alternatively, if you have another holiday booked with us for a date after April 20th for which you haven’t yet paid the balance, your funds may be used towards this.

If the cost of the new break is higher than your current booking, you will be liable to make up the difference. If your chosen new holiday is of a lower cost than your current booking, we will refund the difference.

Bookings for breaks on or after 20th April 2020

I have received my balance payment email, do I need to pay as normal?

In these unique circumstances, we are giving our guests two options. You may choose to pay your final balance as normal when you receive your reminder email, or, you can choose to delay your balance payment until 2 weeks before your check-in date.

In either situation, if the site remains closed over your holiday period, we will move any funds that you have paid us to another break in 2020 or 2021.

If you opt to delay your payment, please contact us no less than 2 full weeks before your check-in date to arrange final payment, if we have advised you that we will be open, or a rebooking to a future date if we have advised that we are still going to be closed. If you do not contact us, we will assume that you are cancelling your holiday (by clause 26 of our terms and conditions) and any deposit monies paid will not be moved or refunded.

Regretfully, if we remain closed due to this forced situation, we are only able to offer guests alternative dates and are unable to offer refunds unless you have a valid claim under our cancellation policy. (Please note, this cancellation policy is NOT the same as travel insurance – If you wish to receive a refund for matters not covered in the policy, you may be able to claim through your own travel insurance).

At present, we have taken the (very hard) decision to close the Villas for all check-ins until Monday 20th April, when we currently hope to reopen. As your stay falls after this date, we are, at present, treating this as a holiday that we can fulfil, and therefore our standard Terms and Conditions and Cancellation Policy still apply. Below, we have outlined your options should you wish to cancel.

Cancellations for breaks on or after 20th April

If you took out our 3% cancellation policy at the time of booking, you will be entitled to a refund if you choose to cancel and are able to provide:

Subject to clause 26, if you cancel your booking (whether in writing, by telephone, or by virtue of non-arrival in clause 9 below) you agree to pay us the following sums as liquidated damages, that is a genuine estimate of our anticipated loss:

Weeks between cancellation and start of intended occupation liquidated damages

Our full terms and conditions can be found here: https://www.sauntonbeachvillas.co.uk/booking-terms/

What happens if the site closure is extended?

We are monitoring the situation very carefully and keeping the end date of our closure under constant review. If we do decide that it is sensible (or are told by the government) to keep the site closed, we will be in touch, with as much notice as possible to offer you the same information as guests due to stay during the current site closure (please see the information above under ‘Bookings for stays between 22nd March – 19th April’).

Please be aware that our team is now working from home. If you have further questions, please email bookings@sauntonbeachvillas.co.uk

Reserve your holiday for memories of a fantastic beach escape