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Coronavirus (COVID-19): Advice to Guests and FAQs

Last updated: 02/11/2020

We have now contacted all guests affected by the November lockdown. If you are due to stay this month and have not received any correspondence, please email bookings@sauntonbeachvillas.co.uk

FAQs

Do you offer Travel Insurance

As always, and especially given the current situation, we do advise booking full travel insurance for your trip, as far in advance as possible.

We do not sell travel insurance, nor do we take a commission when customers book insurance through third parties. If you are yet to book travel insurance for your trip, it is well worth shopping around; travel insurance providers are changing their policies daily, particularly in regards to Coronavirus cover. Providers that we are aware of who offer Coronavirus cover include: The Post Office, Southdowns, Coverwise, Cedar Tree and Coverforyou.com. Please do your own research.

Saunton Beach Enterprises are not responsible for any matters beyond our control, including Coronavirus matters. Please make sure that you are adequately covered for your trip.

Will the Rule of 6 affect my booking?

On 9th September, the Government issued the new ‘Rule of 6’, which is enforceable in all private self-catering accommodation until further notice.

The new “Rule of 6” means that groups of up to 6 people can holiday together, no matter how many households make up that group of 6. Therefore, 4 berth and 6 berth bookings are unaffected, unless there is a 7th guest who is under 2 years of age – please contact us if this is the case.

If you have an 8 berth booked with us and your party only consists of your household or bubble, then great, come on down!

If you have an 8 berth Villa booked with us and your party consists of multiple households, please get in touch by emailing bookings@sauntonbeachvillas.co.uk

As always, Government advice is to socially distance from anyone not in your household/bubble and take particular care to maintain excellent hygiene – washing hands and surfaces – especially when using shared facilities like bathrooms wherever possible.

Can I cancel my booking?

Our standard terms and conditions and cancellation policy apply to all bookings. You can find that information here: https://www.sauntonbeachvillas.co.uk/booking-terms/

It is worth checking with your personal travel insurance provider to find out whether or not your reason for cancellation is covered by your policy.

What if I need to cancel my booking because I need to self-isolate or have Coronavirus?

If you have been told to self-isolate, have tested positive, or you or one of your household/bubble are displaying Coronavirus symptoms, you must self-isolate and not travel to site.

You will need to check with your insurance provider to find out whether or not you would be covered for cancellations due to Coronavirus.

What if I develop Coronavirus symptoms or get told I must self-isolate whilst I’m staying on site?

In this situation, you must inform us straight away if you or any of your party has symptoms. You are expected to return to your own home immediately to self isolate. If you are unable to return home safely, please inform us and then call 111 for advice. If you do need to remain in the property to self-isolate, we will charge for your extended stay, extra cleaning, and any extra additional costs incurred by your stay. Your personal travel insurance may cover these costs – please check your policy wording.

If you need to cut your stay short, we are unable to refund the part of your stay that you have been unable to fulfil. You may be able to claim on your own travel insurance.

What happens in the case of local lockdowns?

More information about holidays and local lockdowns can be found here.

2021 Bookings

2021 is now filling up very quickly due to the fact that breaks cancelled as a result of our forced closure between March and July have been moved to 2021. With this in mind, if you have a particular date or Villa for which you have a preference, we would recommend that you book sooner rather than later to avoid disappointment. Breaks booked more than 8 weeks in advance can be secured with a 25% deposit

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