We’ve compiled a list FAQs to help you find the information you’re looking for. If you can’t see the answer to your question, please drop us a message on Facebook, or email firstname.lastname@example.org.
Q. I’m worried about the Coronavirus and travelling, how might this affect my holiday?
A. We are monitoring the situation carefully and have provided the following statement to guests: Coronavirus Statement
Q. How many dogs can I bring and do you provide dog facilities?
A. We don’t have a dog limit! All we ask is that if you’re bringing more than 3 dogs, you contact us first so that we can discuss your requirements and advise a suitable Villa. For your convenience and to save car space, a medium sized dog crate with waterproof bedding is provided in your Villa. We also provide a maximum of 2 small blankets to cover the sofas – if your 4 legged friend is fond of a cuddle on the sofa, please bring your own extra blankets. Each garden has an outside shower for sandy paws.
Q. Where are you based?
A. Our site is located at Saunton Beach in North Devon on the Atlantic Coast. Postcode: EX33 1LG. The Villas themselves are located around the edge of Saunton Beach and Braunton Burrows. View a site map.
Q. What is the dog charge?
A. You will be charged £40 in 2019 & 2020 for the first dog per booking/week and the second/subsequent dogs will go free. We also have some dates when there are ‘dogs go free’ periods. View 2019 tariff. View 2020 tariff.
Q. What are your booking options?
A. Our standard booking options are as follows:
3 night weekend breaks (Friday to Monday), 4 night short week breaks (Monday to Friday), and 7 night week breaks (Friday to Friday). We do offer Monday to Monday week breaks, however, these must be arranged over the phone. Please call us on 01271 890052 if you wish to arrange a non-standard break.
Q. What are your payment options?
A. At the time of booking, you may opt to pay the full amount upfront or a 25% deposit. If you choose the pay the 25% deposit, the remaining balance will be due 8 weeks before your check-in date.
Q. Are the Villas accessible for wheelchair users?
Our Villas are generally accessible for wheelchair users with the ability to transfer. All of our Villas are different and some are more accessible to wheelchair users than others. We have compiled an Accessibility Guide which details the accessibility of the Villas, the Beach and the other facilities here. If you’re considering a break and need to discuss accessibility, please get in touch via phone (01271 890052) or email email@example.com and we will be happy to discuss your requirements.
We are in the process of renovating a bungalow in Braunton (a 5 minute drive from the beach) which will be fully accessible. Free parking at Saunton Beach will be included in the price of all stays at this new property. If you wish to be informed when this renovation is complete, please email firstname.lastname@example.org.
Q. Is linen provided?
A. Linen is provided for all of the beds during your stay, but not for travel cots. We also provide one hand towel and a bath mat. Please do ensure you bring your own personal bath towels with you as these will not be provided. Upon arrival, your villa will have the essentials for a comfortable first night – an oven glove, a tea towel, a dish cloth, a small amount of washing up liquid, one toilet roll and one bin bag.
Q. Do the Villas have ovens?
A. Yes, all Villas have a fully equipped kitchen with an oven, microwave, fridge freezer (different style depending on Villa type), Lavazza coffee machine and a full set of utensils.
Q. Are there supermarkets nearby and do they deliver?
A. Yes, we have a local Tesco in Braunton (3 miles away) and Tesco, Asda and Sainbury’s stores in Barnstaple (10 miles away). All of these supermarkets deliver to our site. When ordering, you will need to use the villa name and number, followed by ‘Saunton Beach Villas, Saunton, North Devon, EX33 1LG’ as the address. Tell them that you will meet them at the Saunton Sands Beach Car Park barrier. They get 20 minutes free turn-around time. We do also ask you to schedule a time that is after the official check in time of 4 pm, and preferably after 5 pm to enable you to check in and settle before the delivery arrives.
Q. Can I have BBQs on the beach or in the Villa gardens?
A. Our site is part of the North Devon UNESCO Biosphere Reserve of Braunton Burrows and therefore we do not encourage BBQs. The Villas are clad in wood and the fencing, gate and picnic bench are also made of wood. We have had guests burn the picnic benches and lawns in the past so we do not encourage their use in the gardens at all. Although we do not encourage the use of disposable BBQs on the beach, if you do choose to use one then we would then ask that you are very careful in their use, and use the dedicated ‘BBQ disposal rubbish bins’ to dispose of the used BBQ.
Q. What about car parking?
A. We allocate 1 free parking space per bedroom in your Villa (4 Berth = 2 free parking spaces, 6 Berth = 3 free parking spaces, 8 Berth = 4 free parking spaces). You will be granted free access to the car park from midday on your check-in date, until midday on your check-out date. Time spent in the car park outside of these hours will be chargeable. To ensure you don’t incur a parking fee, we ask that you provide us with ALL registration details for your party at least a week before you check in. If you’re expecting day guests, they will be required to pay for parking.
Q. What is the difference between the standard 4 berth Villas and the deluxe 4 berth Villas?
A. The deluxe Villas are our most popular Villas, mostly because they are so close to the beach and enjoy sea views from the gardens. The deluxe Villas are more spacious than the standard 4 berth Villas; with a more open plan layout and much larger gardens. The deluxe Villas also benefit from ‘extras’ including a private parking space away from the main car park and a washer dryer. Owing to ther popularity of the deluxe Villas, we advise booking as far in advance as possible!
Q. What are the check-in and check-out times?
A. Check-in is no earlier than 4pm. Reception can be found directly behind the Beachside Grill, on the right hand side of Saunton Beach car park. Should you be arriving after 5pm, it is essential that you let us know so that we can arrange a key safe and codes for you. Check out is no later than 10 am on your day of departure. Please drop your keys into Reception, or, if you’re leaving outside of office hours, please use the Key Drop on the front of the Reception building.
Q. How do I earn membership points and how does the Loyalty Scheme work?
A. For more information about our Loyalty Scheme, please click here.
Q. Have you got a map of site to show where the Villas are located?
A. Yes, please see below;