Cancellation Policy
Information below is as per clause 7 of the Terms and Conditions for bookings made on or after 09/01/26. For bookings made before 09/01/26 please see clause 6 here.
1. If you cancel your Booking (whether in advance in writing or by virtue of non-arrival) you liability for the Holiday Cost is dependent on the Property and period of notice that you give us, set out below:
| Number of weeks before the Check-in Date that notification of cancellation is received | Percentage of Holiday Cost payable by you |
| More than eight whole weeks | 25% (being the Booking Deposit) |
| 8 whole weeks or less | 100% |
- If you have paid in full, a partial refund of the Holiday Cost may be provided depending on when you notify us of the request to cancel. If you have only paid a Booking Deposit or the Holiday Cost in part, you may be required to make further payments to cover your liability set out in the above table.
- We will confirm your cancellation with you in writing and notify you of any refund due to you, or payment due from you at that time.
- If you cancel your Booking, we will try and re-let the Property. If we are able to re-let the Property, we will be able to offer you a refund subject to any difference between the Holiday Cost and the re-let price and excluding the Amendment Fee and any additional charges which are non-refundable according to these Terms.
- If you depart voluntarily from the Property before the Check-out Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation and will not be refundable.
- Where you have cancelled a Booking because of our failure to comply with these Terms or if we change these Terms under clause 3 and you elect to cancel the Booking (except where we have been affected by an Event Outside of the Parties’ Control), you do not have to make any payment to us and we will refund any monies paid in full.
- We recommend that holiday insurance is taken out when making a booking even when payment is made in full. We do not provide our own holiday insurance cover, and any holiday insurance cover taken out via a third party will be governed by the third party’s terms and conditions.
Our full terms and conditions can be found here.
Guests must book their own travel insurance that is adequate for their trip.
There are many travel insurance providers on the market who are offering travel insurance for a competitive price and we simply cannot compete with these ourselves.
We strongly advise that guests book their own personal travel insurance to protect their trip.
Booking Protection
During the booking process, you can opt to include Booking Refund Protection from xcover.com. Please note that this is a 3rd party policy and all claims must be handled directly through xcover. Terms and conditions can be found here.
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